GB
Gerhard B
1 reviews | Active since Nov 2009
04 Jun 2021, 11:01
No internet job at risk now
Been a customer for longer than 20 years. Signed up for fibre and I was more offline than online.
Decided to cancel, so they said give notice which I did. When I reached the 30 days I was cut off, wanted to connect new service provider, guess what, Vodacom didn't release the line.
I now have no internet since 31 May and my job is in danger as I have no internet.
Asked that they phone me, what a surprise no phone calls. They are quite happy to let me sufger like this after 20 years of being their client
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Gerhard B's updateReviewer Update
04 Jun 2021, 11:01Ombudsman next
GB
Gerhard B's update04 Jun 2021, 11:01
Reviewer Update
Ombudsman next
Vodacom's replyOfficial
04 Jun 2021, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2021, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team