No internet in the area

Item: Vodacom
Rating: 1
Author: Dakalo M

I called vodacom 3weeks to say that we don't have internet network in the area the test speed is below 1. I was told they investigating I followed up on a ticket after 3 weeks .still no feedback on the issue .I work from home but the vodacom network is useless to me .I have a contract with vodacom I tried suggesting canceling it they are telling me that I will pay more. Come and fix internet issues in the area because we are paying for something that doesn't work

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 May 2024, 08:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply27 May 2024, 08:01

Official

Dakalo M's updateReviewer Update

29 May 2024, 07:59

What do you mean by congestion? Are you not suppose to fix that because if you don’t fix I will cancel my contract I can be with a network that doesn’t work .if there are lot of people it’s a good thing it’s means you have customers and must bring more network poles

Dakalo M's update29 May 2024, 07:59

Reviewer Update