KJ
Karishma J
1 reviews | Active since Mar 2019
16 Jan 2023, 10:12
No internet from 11 January 2023
I need assistance as I have the Wireless Air Fibre business plan . I was allocated a manager who changed my speed on the 11 January 2023 but I have mot had internet from that day. I have called numerous times and it was escalated but no assistance. SR*** this is my ticket number I was told on friday someone will call me to arrange on-site assistance no one has called me yet. Can someone fix this now
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Vodacom's replyOfficial
16 Jan 2023, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team