RN
Robert N
1 reviews | Active since May 2022
28 Aug 2023, 13:43
no internet for three weeks
It's been three weeks without working internet and after calling every day and speaking to countless people at Vodacom, they still can't fix my internet. What does it take to get this resolved? I've been a client for over 20 years and don't feel like getting a new service provider. Every person I speak to tells me to do the same ****** thing without fixing the problem. If anyone from Vodocom cares please get back to me. This is so crazy. My ID. no is ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Aug 2023, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2023, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Sept 2023, 14:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Fibre Support Department and based on the feedback received, the internet is restored and tested as ok.Power supplies were swapped between ONT and Router, Thats what was causing Intermittence.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2023, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Fibre Support Department and based on the feedback received, the internet is restored and tested as ok.Power supplies were swapped between ONT and Router, Thats what was causing Intermittence.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
RN
Robert N's updateReviewer Update
01 Sept 2023, 15:00Many thanks the problem was finally resolved, and so happy.
RN
Robert N's update01 Sept 2023, 15:00
Reviewer Update
Many thanks the problem was finally resolved, and so happy.