No Internet for past 3 days

My internet has been disconnected on 30 April 2016 and since then the issue could not be resolved despite 3 separate calls to the call-centre over the course of 3 days. Each time the call-centre agent assures me that they have logged a service request and that the issue will be resolved within 24 hours... which does not happen, of course. However, they all refuse to provide me with a reference number to follow up. It seems several other customers also have this problem. I find it interesting that an issue which prevents a large portion of customers from generating revenue for Vodacom, has been left unattended for 3 days (possibly longer). Yet, I am sure we will all be billed for the full service at the end of the month.