No internet for more than 3 days.

I have a metro fibre with Vodacom. I have been calling regarding my network. No communication from them regarding power. I have been without network for more than 3 days. When it comes to their money, you will even pay more than R100 for failed debit order. I have lodged calls, called and nothing. A place without internet is not home yes you pay lots is money. On the other hand I am being charged double my monthly subscription.