No Internet for 4 days now

We have an optic fibre Internet connection with Vodacom. Since the evening of Thursday, 5 November 2020 we have no connection at all. Today is the 9th of November and we still have no connection. I phoned their Fibre contact centre twice, but they just tell me it is a national outage. I've contacted their Facebook team numerous times, with no success. I am thinking about taking this matter to an attorney, because we are paying a lot of money every month for a service that we don't get. This is *****.