No Internet for 4 Days – No Resolution Despite Multiple Escalations

have been without internet for four days now and despite calling MetroFibre multiple times, the issue remains unresolved.

Each time I call, I am told the fault has been escalated, yet: No technician has been sent No clear feedback or timelines have been provided No proactive communication has been made

This level of service is unacceptable, especially given how critical internet access is for work and daily life. Repeated promises without action show a lack of accountability and urgency.

I am requesting: 1. Immediate resolution of the fault 2. Clear communication on what is causing the delay 3. Consideration of service credit for the extended downtime

I hope Vodacom and MetroFibre will take this complaint seriously and resolve it without further delay