No internet for 2 weeks!!!!!!!

Item: Vodacom
Rating: 1
Author: Briers C

Still no reply from Vodacom after 14 days without internet after my upgrade. Yesterday Vodacom rep**** to my thread and said they will contact me soon. Nothing yet. While my business stands still. Am I going to get another generated email today with no results?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Mar 2018, 13:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Mar 2018, 13:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Briers C's updateReviewer Update

14 Mar 2018, 13:26

This is the same computer generated mail i received 24 hours ago. Can someone just please tell me what is the problem? It is extremely frustrating being left in the dark for this long. Who is attending to my problem and what is been done and why is this taking so long? Is this problem really that difficult?

Briers C's update14 Mar 2018, 13:26

Reviewer Update

Vodacom's replyOfficial

16 Mar 2018, 12:29

Good day

We regret taking note of your experience and thank you for bringing it to our attention.

Thank you for taking my call yesterday and confirming that this matter is now resolved.

We once again apologise for any inconvenience caused.

Regards

Moddy

Vodacom's reply16 Mar 2018, 12:29