KJ
Karishma J

1 reviews | Active since Mar 2019

04 Mar 2023, 14:56

No internet every weekend

I would like to lay a complaint about the Vodacom Business wireless airfibre department. Ever since January this year I have been having issues with no internet for days . This is ridiculous if the Hub is a problem then why can't you fix it. Loadshedding is not going away so make arrangements for the hub to still work during Loadshedding. I am tired of the excuses. Every weekend it's the same story the internet goes off on Saturday and is only fixed on the Monday. Yet we are still billed for a full 30 days even though we only have internet for less than that. I want this fixed if you cannot provide a service let me know I will find other companies who can assist I will cancel this damn contract.

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2023, 16:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 Mar 2023, 13:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query.  Regards Consumer Website Team

Best regards,