NO INTERNET, DEBIT ORDER GOES OFF AND VODACOM DOESN’T HELP!!!

Dear Vodacom. This is the follow up I have since received:

23 Oct 24 - My wife writes an Hello Peter review. 24 Oct 24 - I get two calls and lots of promises... 25 Oct 24 - I get a call from a JC from Bloemfontein who said he is gonna come to Kuruman and see whats going on. I ask to test my router and sim on the following Thursday. 31 Oct 24 - I get a call from JC who is at my gate. I ask my house help to open for him - as I am out of town, working to be able to pay, amongst other things, my Vodacom contract for which I haven’t received any internet for 7 months. I tell him where my router is in the house and I ask him to please phone me should he need any assistance and asks him again to test both my sim and router as we have done a sim swop on 08 October 2024, in an effort to fix the problem.

Up to today, 18 November 2024, I have heard no word from anyone at Vodacom whatsoever!!!!! 31 October my debit order for Vodacom goes off again. Still no internet. Nothing is working.. Except for me.. I am working.. I am paying every month.. for nothing.

This is ********.

This is the worst I have ever been treated by any company.

FOR OVER 20 YEARS I HAVE BEEN A VODACOM CUSTOMER ON AND OFF. I WILL NEVER EVER AGAIN DO ANY BUSINESS WITH VODACOM. YOU HAVE BEEN '*****ING' FROM ME NOW SINCE OCTOBER 2023.. YOU ARE AN ABSOLUTE DISGRACE! YOU HAVE ABSOLUTELY NO CUSTOMER SERVICE... AND i DON'T HAVE ANY INTERNET.