No Internet Customer Care

Good day We have been without internet since the 13th of October 2022. After numerous phone calls to Vodacom, being told someone is looking into the fault over and over again, citing different reasons: that the IP number has expired and/or there is something wrong with the physical line/router. Failing to send a technician to sort out the issue, we decided to cancel our contract and use a different ISP (18 October 2022). Within a couple of days a technician from the new ISP was sent to our house who sorted out the issue within minutes. The only thing left to do from Vodacom’s side was to release our line to the new ISP, which Vodacom refused to do as a full calendar month is required for a cancellation. I understand this, but it seems that Vodacom has pulled the petty card and today, on 22 November2022, more than a month later, we are STILL without internet, without any communication from Vodacom and no technician from Vodacom has been sent to our house to investigate the matter. This is blatant spitefulness from Vodacom’s part. My wife and I are pensioners and have been without internet – which is the only way we can watch television – for over a month now. I have been a loyal customer of Vodacom since 2000 – that’s 22 years, numerous phone contracts and an internet contract – and if this is the way we get treated, then I will gladly move all our contracts once expired to one of your competitors. Here is a somewhat detailed list of the events as they unfolded over the past 6 weeks: 13 October 2022 – 18:30 – Reported fault (no internet) I spoke to Monray who asked me to wait 72hours for him to investigate. If not heard back, please email. 17 October 2022 - Email sent. Received an error/blocked message. 17 October 2022 – Reported the fault again. Manager/supervisor didn’t get back to me. 18 October 2022 – Cancellation of contract. Numerous phone calls during this period. 1 November – Asked Vodacom to release line to the new ISP. 2 November – Processing only started on the cancellation of contract. 4 November – Phoned again 7 November – Phoned again 11 November – Phoned again With each phone call I am told “we’ll see what we can do”. This is deplorable service from Vodacom – all I am asking is for you to release our line to the new ISP.