No Internet Connectivity for Fibre

I ordered fibre on the 10th of December 2019, The router was delivered on the 14th of December 2019.

I called Vodacom on the 14th and i was told it would take 24 to 48 hours for router to download the configurations.

After 2 days, Still had no internet connection. I called Vodacom and i was told my query would be escalated. I called Vodacom numours time and i was told a technician would come, but nothing happened. On the 7th I called again, and I was told thay someone would contact me, but i still did not receive any assistance..

I will know be canceling my Finre with Vodacom