No internet connectivity for 1 week

I have had no internet for 1 week, although I'm paying for a monthly subscription.

I had to drive to my local vodacom shop 3 times this past week to resolve the problem. After fault finding between the shop staff and customer care centre, it was established that it is not the internet sim card or router that has a problem.

The problem seems to be at the vodacom tower in our area (Bodorp, George), so our wifi routers can't connect to the tower for internet. My router also doesn't have the latest update, but it cant run the update if I dont have an internet connection. There are several other clients in our area as well that has been to the vodacom shop with the same problem.

Please send technicians to the tower in our area to resolve the internet issue asap, as all the customers in the area are getting fed-up struggling with no internet.