NO INTERNET CONNECTION YET IM PAYING FOR A FULL MONTH SUBSCRIPTION

We've been without internet for 3 days. When I phone customer service they simply say that there is a network outage in the area. Last weekend we had the exact same problem where the connection indicated "connected without internet" the customer service agent just brushed me off saying the exact same thing, I then called again and spoke with another agent who guided and assisted in fixing the connection problem. Now I cant seem to be lucky enough to get an agent that wants to do their job. Im paying for a wifi subscription that doesnt work. And Vodacom couldn't give a ****. Im definitely canceling my subscription.