No internet connection with Vodacom

I’m actually at my wits end. My issue still isn’t resolved and all it takes is for Vodacom to send a technician to my home to fix my fibre but for some very concerning reason they are unable to locate my street address on their system even though a technician was initially sent to install my line over a year ago. For the past 2 days I’ve been on the phone with a very kind gentleman from Vodacom however he said he would escalate my query and I’ve heard nothing since. Please advise how else we can proceed as I’m now approaching my 5th day without a fibre internet connection. I am unable to work and am now using my cellular data on my phone so I can work on my laptop which is going to run out of bundle in the next few days if this problem isn’t fixed as soon as possible. I’m paying for fibre but I’m not able to use it .Will Vodacom refund me the cellular data I’m using to stay connected? Probably not.

This should have been sorted out within 24 hours but there has been zero progress almost 5 days later.