NO INTERNET CONNECTION - VODACOM FIBRE/LTE

Good Day

I have placed an order online with vodacom fibre , it was successful and they said they will give free LTE while i wait for fibre to installed which takes 4 - 6 weeks, firstly RAM took forever to deliver my ROUTER and LTE, finally it was delivered. then the struggle begins Sim CARD is not active and NO WIFI, i phoned Vodacom Fibre customer care i log a call, they tell me they cannot pick up on their , Sim is not configured with Router, fine i get a ref number and was told that technician will be in touch with, then i get a notification to say Call is been closed( still WIFI is not working). friday i then go to vodacom shop ( Clearwater) which was a waste of time because they could not assist me , they said i should the department on Monday, which i did. Technician got hold of me Monday, asked alot of questions and tried to help until yesterday 07/04/2020 and promised that i would have internet by end of business yesterday, which till today the 08/04/2020 No internet connection.

Vodacom promised to give free 100GB for a month and today is the 08/04/2020, No connection , when will my free month begin since there is no internet??

I do not understand that CONVID - 19 has impacted the service but then am i been send pillar to pillar? is the sim even loaded with data.

im very disappointed im thinking of cancelling the contract and maybe looking for other realible companies that could assist.