LM
Lele M
1 reviews | Active since May 2019
13 Nov 2020, 17:22
No internet connection since 1:30pm!!!!
I have been without internet connection since 1:30pm today. I am working from home and the lack of connectivity is a serious problem. I had to visit my sister, who incidentally has Vodacom wifi, but has connectivity. I find this very interesting! So Vodacom, when are you going to resolve the problem that you claim you are aware of as per the message one gets when calling your call-centre? How much longer are you going to try and resolve this problem? And who are those individuals that you know are affected by this? What happened to notifying us rather than allowing us to re-boot phones endlessly trying to resolve this problem?
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Replies (1)Vodacom's replyOfficial
14 Nov 2020, 13:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2020, 13:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
