No Internet connection on Vodacom Fibre

My WiFi has been down from Saturday the 12 of January 2025 , I called the fibre department I was told the is an outage in my area , I called again the following day as the problem was not fixed I was told about an outage again , the person gave me a reference number ,telling me they will give me feedback but I never received feedback ,on Monday my WiFi was still not working I called again to get feedback but nothing the WiFi was still down I was told they are still fixing ,I called again on Tuesday as the WiFi is still down ,it’s only this time the lady told me that my area never had an outrage and the first person I spoke to on Saturday didn’t log a call for me for the technician to come to check the problem but they guy locked a sales request as if I’m looking into buying a new WiFi and **** about an outage.My concern in this issue is not receiving feedback as they usually inform us when the WiFi is down and been taken from pillar to post with no solution and another big challenge is I’m still expected to pay full amount while the problem is on Vodacom’s side. It’s been 4 days without WiFI