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Maryke P
1 reviews | Active since Mar 2015
03 Apr 2025, 11:05
No internet connection on ****le for months and no feedback after ticket was logged
I spent almost an hour on the phone with Vodacom due to my ****le (which is paid monthly via debit order) that doesn't have signal. Had to remove the sim card, put in a mobile device etc. Still no "internet connection". On their "system" nothing showed "wrong"... A ticket was logged - I have not received a reference number - it's 3 days later and still no internet connection - this is now going for month 3... I cannot spend hours on end holding for a consultant to assist me and then when I get through eventually - they cannot assist. This is NOT TREATING YOUR CLIENT FAIRLY. Please get back to me ASAP.
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Replies (2)
Vodacom's replyOfficial
03 Apr 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Maryke P's updateReviewer Update
08 Apr 2025, 09:32So, 4 days after my complaint on Hello Peter, a consultant phones me. I asked him to phone me back in an hour. It's a day later and no attempt from Vodacom. I'm beyond furious with this extremely poor service from Vodacom. Take the debit order monthly without hesitation, but when it comes to sorting out THEIR errors and connectivity issues, we have to wait days for service. Come on Vodacom!
MP
Maryke P's update08 Apr 2025, 09:32
Reviewer Update
So, 4 days after my complaint on Hello Peter, a consultant phones me. I asked him to phone me back in an hour. It's a day later and no attempt from Vodacom. I'm beyond furious with this extremely poor service from Vodacom. Take the debit order monthly without hesitation, but when it comes to sorting out THEIR errors and connectivity issues, we have to wait days for service. Come on Vodacom!