No Internet Connection in 14 Days

Four days later from my previous post (10 June) and still no resolution. It’s been almost 14 days straight with no internet connection that’s been fully paid. By now I’d obviously look to cancel the contract with them but doing that wouldn’t be easiest because cancelling the contract would result in paying a fee way more higher than I should. At this point it feels like my family and I are trapped in this mess. Multiple phone calls with multiple call agents promising feedback that never arrives unless I pick up the phone and call. This experience has been nothing but dreadful and I wouldn’t recommend Vodacom Fibre for anyone especially the way they handle their customers.