No internet connection from day of payment

From: Johan Rowan Jacobs <***> Date: 04 April 2025 at 20:50:03 SAST To: *** Cc: ***, *** Subject: Fwd: Vuma Order - R499pm Uncapped Vodacom

Good day,

Hope you are doing well and that you can assist me,

I’ve paid for the services to be activated, but The line has not been activated yet, it looks like no one knows why the line is not activated/working, the technician was here today and he left without getting the line activated,

Can you please intervene in order for the services to be activated, because I already paid and I’m not able to enjoy the services that I’ve paid for?

No one is coming back to me regarding what is going on and it is very frustrating, that is not how customers are supposed to be treated,

Johan Jacobs- Identity Number: ***, address: 51 Pagoda Street, Buffalo Flats, East London, Eastern Cape,5209, contact numbers: ***