1 reviews | Active since Jul 2017
No Internet Connection For Days
We Have not had internet connection since Sunday Night and it has still not been restored till today - Vodacom is dragging their feet as usual when it comes to resolving customer issues.
Making use of this company's services has become more of an inconvenience each passing day. I work from home - that's why I got Fibre - now tell me exactly how am I supposed to work without internet connection for 3 days which is going to get resolved God Knows when ?
This is not even my first issue with them this year I have a thread of complains which I have logged - its just one after the other. If they don't want to provide a service which I am PAYING for they must just say that so I take my business and money elsewhere, where I will actually be provided with the service and receive value for money.
Its funny how they so quick to take their money every month yet so slow to deliver!
According to my contract- The amount that I am billed each month is meant to cover all days of that month - not some days or only days where they feel like providing the service. Therefore I want a pro-rata refund for the days I have been without internet connection - because I am not going to be ****med into paying something which I did not receive.
I want this issue sorted out ASAP and I am also going to warn people across all social medias to save themselves the frustration and look for alternative service Providers!
I have not received feedback on SR*** logged.
I was fighting with Vodacom for the very same thing in February 2023 - I still have all the records-
7 months later the very same thing happens again. Every now and again I am being inconvenienced by Vodacom out of my own free will THIS IS COMPLETELY UNACCEPTABLE!! And I am still waiting to hear the reason why my services were canceled and who the authorization came from to cancel my services
Get me on the line with the manager I want a payment holiday not only for the inconvenience that has been caused but the expenditure I had to incur purchasing prepaid data when I have a fibre contract with Vodacom.
I am more than happy to get my Lawyer involved if this cannot be resolved at a client-support level.
I was fighting with Vodacom for the very same thing in February 2023 - I still have all the records-
7 months later the very same thing happens again. Every now and again I am being inconvenienced by Vodacom out of my own free will THIS IS COMPLETELY UNACCEPTABLE!! And I am still waiting to hear the reason why my services were canceled and who the authorization came from to cancel my services
Get me on the line with the manager I want a payment holiday not only for the inconvenience that has been caused but the expenditure I had to incur purchasing prepaid data when I have a fibre contract with Vodacom.
I am more than happy to get my Lawyer involved if this cannot be resolved at a client-support level.
I raised 3 points below which have not been addressed - I couldn't care less if my fibre is restored I want answers and I want a call from your manager!!
1. I asked to be contacted by the manager - I have Not been contacted by anyone - I provided my contact details
2. I want an explanation on why my services were cancelled without my knowledge or consent - this has not been provided and I am not accepting “ We don’t Know “ as a reason - that is very pathetic
3. I was inconvenienced twice this year where canceled, I had to incur unplanned expenditure on prepaid data because of your guys’ incompetency - and I asked to be reimbursed for this in the form of a payment holiday - and you guys are blatantly ignoring and trying to sweep this under the carpet I am not going to accept that!!!
I want the above 3 points addressed immediately!!!
You lot have my number you know where to get a hold of me - DO NOT TAKE ME FOR A RIDE!!!
I raised 3 points below which have not been addressed - I couldn't care less if my fibre is restored I want answers and I want a call from your manager!!
1. I asked to be contacted by the manager - I have Not been contacted by anyone - I provided my contact details
2. I want an explanation on why my services were cancelled without my knowledge or consent - this has not been provided and I am not accepting “ We don’t Know “ as a reason - that is very pathetic
3. I was inconvenienced twice this year where canceled, I had to incur unplanned expenditure on prepaid data because of your guys’ incompetency - and I asked to be reimbursed for this in the form of a payment holiday - and you guys are blatantly ignoring and trying to sweep this under the carpet I am not going to accept that!!!
I want the above 3 points addressed immediately!!!
You lot have my number you know where to get a hold of me - DO NOT TAKE ME FOR A RIDE!!!