No internet connection

Good day Vodacom. May I kindly please get someone to check my internet since the 29/09/2024 I'm having issues with my LTE connection. I have done the norm, resting the router, doing network selection settings, I have tested the sim on another device and the sane issue persists and it just in my area as in other areas the internet is working fine. I have tried to raise this with Vodacom to no Joy. When I ask them to log a ticket with the networks team they say that they are aware of the Network issue in my area and they are working on it, when I ask for a ticket number so I can follow up they say they is no reference number. So how am I supposed to follow up on this supposed issue in my area if I'm nit given a reference number or it's just your Facebook social media agents not wanting to work. Kindly please have a chat with these agents as they take forever to respond and they are just not helpful at all. Can someone please look into my internet issue. I would be greatful