no internet connection

our fiber has been down since the 14th and have been calling the service Provider VOX daily, For them to get someone from Vodacom to fix the problem, Every time they tell me the ticket is pending with Vodacom and will call me back.

till today nobody called me back when I called now again they said it is still pending.

but they expect there full premium every month but don't deliver any service or fic the problems.