No internet connection and told to wait until next week for assistance

Item: Vodacom
Rating: 1
Author: khathutshelo M

I logged a service request to get my internet connectivity only to be told I must wait 48 hours plus it might happen I only get assistance next week. So now how am I supposed to work and my business must hold still until next week? This is really bad service from vodacom

Helpful (0)

Replies (1)

Vodacom's replyOfficial

23 Dec 2022, 08:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Dec 2022, 08:02

Official