DD
Deliwe D
1 reviews | Active since Apr 2015
22 Jun 2024, 19:26
No Internet Connection
Dear Vodacom team,
My reference number is SR***.
Please assist urgently I do not have internet connection. I am writing on Hello Peter because I have had a similar issue not so long ago and it was not resolved until I wrote here. I have already called the fibre call centre and they could not assist me and they said they will escalate the matter. I do not want to sit without internet for weeks on end again like the last time.
We have been away for a week and we switched the router off when we left. We got back today switched it on. All the lights are on. We can connect the devices but it says “connected with no internet”.
Hoping for a speedy response.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jun 2024, 11:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2024, 11:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DD
Deliwe D's updateReviewer Update
24 Jun 2024, 19:34Dear Vodacom Team,
My issue is still not resolved. I have been told that my ticked has been allocated to someone but I have not had any contact from this person. Can this issue please resolved urgently as I need to be working but I have no internet connection.
My issue is still not resolved. I have been told that my ticked has been allocated to someone but I have not had any contact from this person. Can this issue please resolved urgently as I need to be working but I have no internet connection.
DD
Deliwe D's update24 Jun 2024, 19:34
Reviewer Update
Dear Vodacom Team,
My issue is still not resolved. I have been told that my ticked has been allocated to someone but I have not had any contact from this person. Can this issue please resolved urgently as I need to be working but I have no internet connection.
My issue is still not resolved. I have been told that my ticked has been allocated to someone but I have not had any contact from this person. Can this issue please resolved urgently as I need to be working but I have no internet connection.