No internet connection

I am disgusted by the poor service I got from Vodacom today. My internet connection was offline for 7hours, Vodacom agents and managers continuously said I do not have any data active according to their system which was nonsense because I did have data, a lot of it!! After calling me on a alternative phone they advised me to request my balance via text so they could also see the text and I did that only to have them tell me their systems are down so they cannot see anything at the moment..to cut the long story short i was promised a call back by a manager in PE by the name of Sydney which never happened, spoke to 4 different agents and 3 managers whom all failed to solve my query...wasting 1hr and 30 minutes of my time misadvising me. 4th manager Zakhele in Joburg listened to understand, followed the correct process and was able to resolve my query instantly by just sending me internet settings... I am very disappointed that I had to go through so much trouble for something so simple...says alot about the caliber of agents and managers employed by Vodacom!!! Such negligence!! i am beyond disappointed and disgusted in your service Vodacom?