No internet conn for 2 weeks in Durban North

Despite numerous calls to 082 155 (having to repeat my story every time) and several trips to the nearest Vodacom Care Centre I still am NOT able to connect to the internet. I first reported the problem 2 weeks ago and have yet to speak to anyone in technical department. Keep getting told that someone will call me ????? Finally had someone in the call centre admit this morning that it is an ongoing Vodacom problem in the area(and not a problem with my software/hardware). I have known this from the start as I know other people in the Durban North area who are also being effected. Why won't Vodacom admit when they have a problem AND why can't I speak to someone in technical department? You just keep making me chase my tail, changing sim cards, re-installing programs .... When is the problem going to be resolved? I work from home and can't even access e-mails ???? Are we going to be compensated / re-imbursed for the down-time ????