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Gert N

1 reviews | Active since Sept 2019

23 Sept 2019, 10:45

No internet cant even phone!

I took out a new contract with vodacom and for the past veiw weeks i had no internet at my home and they have said they will look into it but still nothing. Everytime they say the isue is resolved via sms but just no luck.

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Replies (3)
Vodacom
Vodacom's reply23 Sept 2019, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GN
Gert N's update25 Sept 2019, 13:45
Reviewer Update
still nothing from vodacom! its been 2 weeks and still cant use my phone at my house, they say that the issue will only be resolved on the 10th of October! i cant even phone the police or an ambulance! and on their map it says that there is LTE and 3G service at my house! after phoning 10 times and re-directed to the network department multiple times i'm still no closer to getting this resolved.
Vodacom
Vodacom's reply30 Sept 2019, 13:24
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query is currently in hand with our Network Department. Please allow the team to investigate and resolved your query.  We apologize for the inconvenience and appreciate your patience.  
Regards, Vodacom Consumer Website Team