CD
Claudio D
1 reviews | Active since Feb 2017
09 Nov 2020, 07:54
No Internet & Assistance From Vodacom Fibre / DAY 10
VODACOM FIBRE
Days without internet = 10 days Number of calls made to Vodacom Fibre Support team = 6 calls Feedback / assistance received from Vodacom = No assistance (0 times contacted)
A true lack of service of Vodacom's Fibre technicians to help get a Fibre link back online - 10 days now and still no word from Vodacom on this. There has been good support by the frontline team, but each 'follow-up' results in an apology, empty promises and sadly in no further feedback or assistance on the matter.
As a customer since only July 2020, this is really disappointing. We can only hope that this does not happen to anyone else in the future and that Vodacom makes a change going forward.
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Replies (2)
Vodacom's replyOfficial
09 Nov 2020, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Nov 2020, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CD
Claudio D's updateReviewer Update
10 Nov 2020, 07:54No Internet & Assistance From Vodacom Fibre / DAY 11
VODACOM FIBRE
Days without internet = 11 days
Number of calls made to Vodacom Fibre Support team = 6 calls
Feedback / assistance received from Vodacom = No assistance (0 times contacted)
A true lack of service of Vodacom's Fibre technicians to help get a Fibre link back online - 11 days now and still no word from Vodacom on this. There has been good support by the frontline team, but each 'follow-up' results in an apology, empty promises and sadly in no further feedback or assistance on the matter.
As a customer since only July 2020, this is really disappointing. We can only hope that this does not happen to anyone else in the future and that Vodacom makes a change going forward.
VODACOM FIBRE
Days without internet = 11 days
Number of calls made to Vodacom Fibre Support team = 6 calls
Feedback / assistance received from Vodacom = No assistance (0 times contacted)
A true lack of service of Vodacom's Fibre technicians to help get a Fibre link back online - 11 days now and still no word from Vodacom on this. There has been good support by the frontline team, but each 'follow-up' results in an apology, empty promises and sadly in no further feedback or assistance on the matter.
As a customer since only July 2020, this is really disappointing. We can only hope that this does not happen to anyone else in the future and that Vodacom makes a change going forward.
CD
Claudio D's update10 Nov 2020, 07:54
Reviewer Update
No Internet & Assistance From Vodacom Fibre / DAY 11
VODACOM FIBRE
Days without internet = 11 days
Number of calls made to Vodacom Fibre Support team = 6 calls
Feedback / assistance received from Vodacom = No assistance (0 times contacted)
A true lack of service of Vodacom's Fibre technicians to help get a Fibre link back online - 11 days now and still no word from Vodacom on this. There has been good support by the frontline team, but each 'follow-up' results in an apology, empty promises and sadly in no further feedback or assistance on the matter.
As a customer since only July 2020, this is really disappointing. We can only hope that this does not happen to anyone else in the future and that Vodacom makes a change going forward.
VODACOM FIBRE
Days without internet = 11 days
Number of calls made to Vodacom Fibre Support team = 6 calls
Feedback / assistance received from Vodacom = No assistance (0 times contacted)
A true lack of service of Vodacom's Fibre technicians to help get a Fibre link back online - 11 days now and still no word from Vodacom on this. There has been good support by the frontline team, but each 'follow-up' results in an apology, empty promises and sadly in no further feedback or assistance on the matter.
As a customer since only July 2020, this is really disappointing. We can only hope that this does not happen to anyone else in the future and that Vodacom makes a change going forward.