no internet and no one is explaining why ????????????????

I have no internet service from 6 am , VODACOM is aware that I am working from home and require the service that I pay for. My account is up to date however when I try to phone the care after holding for more than an hour they hanged up the phone how great is that service. Useless people phoned me back after I have send a complain email to only hang up again to me. How must I work and pay you VODACOM without any internet service. YOU HAVE ALREADY DEBITED MY ACCOUNT AND FAIL TO RENDER SERVICE . how will my company pay me if I am not working due to you VODACOM. I require to be contacted