NO INTERNET AND NO CLIENT SERVICE

I app**** for fibre internet in March 2021 the installation was done nice and quick by Vumatel. The sales rep that came around and sold me the internet package told me I would get a LtE ****le and my first month would be free. I also struggled to get the ****le activated for more than 3 weeks. I would only start paying from end of May 2021. My fibre will be connected from the 1st of May. I called the call centre on 3rd of May to check if the fibre was connected and surprise surprise it was not. Nobody knew what I was talking about. After weekly calls and emails I am no further in resolving my internet problems. Somebody from Vumatel came 12 days ago to check the fibre box inside my flat and said there is no connection. He then did something on the outside box and told me he will follow up with Vodacom. On the Saturday a guy came around and the ****le was disconnected because the fibre line was active...... No show though. So since Sunday 17 July 2021 I have been on the phone with Vodacom to try and have my fibre connected. Every single day I get "your Service request has been escalated Mam". I will ask so and so to keep you updated..... Nobody calls back. And I am STILL without internet of any sort. I am a very patient person in general but patients eventually run out like mine did. I feel like telling Vodacom/Vumatel to take their contract and Rooter and stick up where the sun dont shine. I had enough of the BS. Vodacom and Vumatel your client service suck big time but you want our money. Regarding my account. I received an invoices from Vodacom on 8 April Invoice date 1 April and due date 30 May 2021. To my utter surprise the debit order went off on May the 1st. Where is the free month in this package?