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Suzanne S

1 reviews | Active since Apr 2013

22 Sept 2018, 10:37

No internet and no answers

Fibre is down. Reported it last night. No our technicians will get alerted and fix it. Today they tell me sorry will only be fixed by tuesday. Really not good service

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Replies (4)
Vodacom
Vodacom's reply22 Sept 2018, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SS
Suzanne S's update25 Sept 2018, 17:37
Reviewer Update
4 days now. Still no connection. Still no answer as to when it will be fixed. Absolute incompetency.
SS
Suzanne S's update26 Sept 2018, 08:55
Reviewer Update
Its Day no. 5. Still no internet!!! Its not hard! Just fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Im out of data - you telling me i need to buy expensive data because you cannot complete the simple process of putting my router back into the vodacom world! Your logo power to you???? Where is my power???? You still deduct every month and your service can be down for as long as you wish!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Just fix it
Vodacom
Vodacom's reply01 Oct 2018, 11:29
Official

Dear Suzanne,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)