AB
Angelique B
1 reviews | Active since Dec 2023
06 Dec 2023, 23:49
No internet and lack of customer service since 1 September 2023.
I have been without Internet since 1 SEPTEMBER 2023. It is now 6 DECEMBER and they still have not successfully activated my fibre. I requested a fibre relocation in JULY 2023. IT IS DECEMBER AND I AM STILL WITHOUT WIFI. I am in the service industry and I would be ashamed to be Vodacom. Customer service is absolutely terrible. I LITERALLY JUST NEED SOMEONE TO ACTIVATE THE WIFI, I HAVE THE ROUTER.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
07 Dec 2023, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2023, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team