JM
Joani M
1 reviews | Active since Jun 2012
21 Aug 2025, 17:11
No internet AGAIN
I dont have internet once again. Please can you fix it in the Vierfontein area. I have a meeting in 30 minutes and but have NO internet. I really regret ever dealing with Vodacom! Per usual this is the entire town! Some *********** consultant told me that there is no network for Vodacom in my area and thats why it is not working and I should consider cancelling.. Then why??? was it working 100% fine, getting 100mbs for the past 3 weeks... Really super frustrating
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Replies (7)JM
Joani M's updateReviewer Update
21 Aug 2025, 17:12Why are you blocking out the word "***********"?
JM
Joani M's update21 Aug 2025, 17:12
Reviewer Update
Why are you blocking out the word "***********"?
Vodacom's replyOfficial
22 Aug 2025, 07:51 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2025, 07:51
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
JM
Joani M's updateReviewer Update
22 Aug 2025, 08:04Thank you. This is rather urgent. The internet is still not working 16 hours later
JM
Joani M's update22 Aug 2025, 08:04
Reviewer Update
Thank you. This is rather urgent. The internet is still not working 16 hours later
JM
Joani M's updateReviewer Update
22 Aug 2025, 12:04Hi, nobody has called me. The internet is still not working?
JM
Joani M's update22 Aug 2025, 12:04
Reviewer Update
Hi, nobody has called me. The internet is still not working?
JM
Joani M's updateReviewer Update
23 Aug 2025, 11:00Hi I just received a message that ticker EC-21MU-319SWO has been closed?? I still dont have internet? Why is this now closed?
JM
Joani M's update23 Aug 2025, 11:00
Reviewer Update
Hi I just received a message that ticker EC-21MU-319SWO has been closed?? I still dont have internet? Why is this now closed?
JM
Joani M's updateReviewer Update
23 Aug 2025, 11:00ticket*
JM
Joani M's update23 Aug 2025, 11:00
Reviewer Update
ticket*
JM
Joani M's updateReviewer Update
23 Aug 2025, 16:23 I have now logged multiple tickets with Vodacom. For the past three days, my internet speed has been averaging only 1 Mbps, even though I am paying for a 100 Mbps line. Despite numerous calls, as well as raising the issue on HelloPeter and Facebook, nothing has been resolved. The entire neighborhood is experiencing the same problem and nobody can properly access the internet. This is extremely frustrating, especially since I work from home and rely on the internet to do my job and earn an income. Without reliable service, how am I expected to pay for it? To make matters worse, today I received an SMS stating that my ticket has been closed, even though the issue is clearly still unresolved. This level of service is unacceptable and extremely disappointing.
JM
Joani M's update23 Aug 2025, 16:23
Reviewer Update
I have now logged multiple tickets with Vodacom. For the past three days, my internet speed has been averaging only 1 Mbps, even though I am paying for a 100 Mbps line. Despite numerous calls, as well as raising the issue on HelloPeter and Facebook, nothing has been resolved. The entire neighborhood is experiencing the same problem and nobody can properly access the internet. This is extremely frustrating, especially since I work from home and rely on the internet to do my job and earn an income. Without reliable service, how am I expected to pay for it? To make matters worse, today I received an SMS stating that my ticket has been closed, even though the issue is clearly still unresolved. This level of service is unacceptable and extremely disappointing.