No Internet access since Saturday

I have been trying to fix my Internet access since Saturday and no one from Vodacom can help me. The 1st person I called on Customer care referred me to Vodapay and the person on Vodapay was not listening to what I had to say and no help was recieved. I called Customer care again the person who answered promised to call me back and they never did. I am now blocked and can not enquire about anything. The WhatsApp service can not continue to certain details/questions. The Facebook messenger was responding then all of a sudden it's quiet. No help from Vodacom at all. I don't have Internet access