No internet access on Vodacom Fibre - Call has been closed off without my consent

Hi,

Its rather fulstrating to be dealing with vodacom , i am now officialy on my 3rd day with no internet access , a person in your team decided to close off this ticket citing that my Router is connecting without confirming with me and i have to now log another ticket and wait for the resolution of this matter . another SR has been logged SR*** .

old Call logged that has been closed without my consent : ***

i am sincerely loosing patience with Vodacom , if you cant resolve this matter rather cancel my subscription and will look for another service provider that is serious about service .

i need urgent feedback on this matter as i cannot wait longer

many thanks Nduduzo *** or *** or ***