CT
Carel T
1 reviews | Active since Nov 2010
06 Aug 2021, 09:59
No internet
We are suppose to have internet but we were down 7 times in July 2021 and so far in Aug 2021 we had no internet so far. Were told some installation must take place but apparently some type of cable is not available. The contact staff that we are suppose to deal leave the phone ringing or after a few rings they reject the call. We sent a e-mail to their complaints section no response.
What must we do, their attitude is pay up and then I suppose if there is no internet we must shut up
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Vodacom's replyOfficial
06 Aug 2021, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team