DP
Deidre P
1 reviews | Active since Feb 2020
08 Jan 2022, 13:46
No internet
One star is actually an overrating.
Vodacom, I still have ‘no internet connection’, nor have you adjusted my billing for overcharging me for Wi-Fi I did not use as still not connected.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2022, 15:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2022, 15:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DP
Deidre P's updateReviewer Update
10 Jan 2022, 16:29Vodacom your continues ‘automated’ replies have not resolved anything. I am still without an internet connection. My numerous calls to your call centre have just been a waste of time.
I received invoices today and still am slightly confused as to the credit note received and also the invoice w.r.t Wi-Fi usage. You sent me a credit note in the amount of -R 17.78 and then also attached to this was another bill, in the amount of R 860.94. I am again confused as to how you have worked out a 'pro rata' (18 -31 December 2021) amount and why I am now also charged for Vumatel's uncapped service as I still have no connection at all. I to date have had no working internet. Looking at the date on the invoice which I was billed for, in the amount of R 860.94, it's due in March 2022 which boggles my mind as to how you again seemed to add 'pro rata' usage and Vumatel's monthly fee but just forwarded it to a payment due for March 2022. What's the idea then behind sending a credit note just to charge me that same amount again. The charges should be 'pro rata' when a proper activation is in place. No working Wi-Fi here!!! Vumatel have been here last week and checked their ONT box and my router and found no fault on their side, so what seems to be the hold-up?
Please could you elaborate on this as it makes absolutely no sense to me.
I received invoices today and still am slightly confused as to the credit note received and also the invoice w.r.t Wi-Fi usage. You sent me a credit note in the amount of -R 17.78 and then also attached to this was another bill, in the amount of R 860.94. I am again confused as to how you have worked out a 'pro rata' (18 -31 December 2021) amount and why I am now also charged for Vumatel's uncapped service as I still have no connection at all. I to date have had no working internet. Looking at the date on the invoice which I was billed for, in the amount of R 860.94, it's due in March 2022 which boggles my mind as to how you again seemed to add 'pro rata' usage and Vumatel's monthly fee but just forwarded it to a payment due for March 2022. What's the idea then behind sending a credit note just to charge me that same amount again. The charges should be 'pro rata' when a proper activation is in place. No working Wi-Fi here!!! Vumatel have been here last week and checked their ONT box and my router and found no fault on their side, so what seems to be the hold-up?
Please could you elaborate on this as it makes absolutely no sense to me.
DP
Deidre P's update10 Jan 2022, 16:29
Reviewer Update
Vodacom your continues ‘automated’ replies have not resolved anything. I am still without an internet connection. My numerous calls to your call centre have just been a waste of time.
I received invoices today and still am slightly confused as to the credit note received and also the invoice w.r.t Wi-Fi usage. You sent me a credit note in the amount of -R 17.78 and then also attached to this was another bill, in the amount of R 860.94. I am again confused as to how you have worked out a 'pro rata' (18 -31 December 2021) amount and why I am now also charged for Vumatel's uncapped service as I still have no connection at all. I to date have had no working internet. Looking at the date on the invoice which I was billed for, in the amount of R 860.94, it's due in March 2022 which boggles my mind as to how you again seemed to add 'pro rata' usage and Vumatel's monthly fee but just forwarded it to a payment due for March 2022. What's the idea then behind sending a credit note just to charge me that same amount again. The charges should be 'pro rata' when a proper activation is in place. No working Wi-Fi here!!! Vumatel have been here last week and checked their ONT box and my router and found no fault on their side, so what seems to be the hold-up?
Please could you elaborate on this as it makes absolutely no sense to me.
I received invoices today and still am slightly confused as to the credit note received and also the invoice w.r.t Wi-Fi usage. You sent me a credit note in the amount of -R 17.78 and then also attached to this was another bill, in the amount of R 860.94. I am again confused as to how you have worked out a 'pro rata' (18 -31 December 2021) amount and why I am now also charged for Vumatel's uncapped service as I still have no connection at all. I to date have had no working internet. Looking at the date on the invoice which I was billed for, in the amount of R 860.94, it's due in March 2022 which boggles my mind as to how you again seemed to add 'pro rata' usage and Vumatel's monthly fee but just forwarded it to a payment due for March 2022. What's the idea then behind sending a credit note just to charge me that same amount again. The charges should be 'pro rata' when a proper activation is in place. No working Wi-Fi here!!! Vumatel have been here last week and checked their ONT box and my router and found no fault on their side, so what seems to be the hold-up?
Please could you elaborate on this as it makes absolutely no sense to me.