No internal communicarion

Due to the Covid 19 epidemic, i was unable to work for one whole month. And now am on short time. A consultant contacted me about the arrears on my account. They offered me 2 alternatives. 1. Pay hald my account for 3 months or 2. Put account on prepaid for 3 months. I opted for prepaid option. My account now has been suspended after 1 month. But yet there are people still phoning me about my arrears. Obvioulsy there NO communication.