1 reviews | Active since Apr 2017

14 Nov 2017, 14:28

No interest regarding new business

i've app**** for a contract which was declined due to contactability which is understandable. However, i specifically informed the guys that i do have an active handset due to bad experience a week ago, I've app**** for the 3rd time now and advised the team to have them contact me ASAP!!! I'm using a contact number which is not mine and i've been waiting to contacted since 9:00 AM still no contact.....Are you guys not interest in business cause i can definitely take it somewhere where i'll feel more appreciated.

Come on guys, there's a reason i chose Vodacom, but it seems like a made a huge mistake. IF i am not contacted by 4PM today then i'll move somewhere else...

How many times do i need to apply for a simple handset??? Should you feel the need to contact me... feel free to do so on ********** !

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2017, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Nov 2017, 08:21
Official

Dear Cheslyn

Please be advised that we have emailed you. Your request has been noted and forwarded to the Sales team for urgent assistance.

Regards,

RJ