No interest in new business or customer retention

oth arrogance and lack of customer services is clearly an obvious behaviour issue within the vodacom group. I app**** for a NEW contract online which was approved - all i was waiting for was for the device to be delivered to me. After waiting 5 days i checked my order tracking on the website and saw that no delivery was attempted due to not full delivery address available - this just peed me off - i completed this information, reiterated it when i was called by vodacom, yet the information was never forwarded to the courier company. I then called again on Monday gave my address details for the 6th time and was told delivery would take place within 3 -5 working days, again another delay. When i checked my order status yesterday i saw that the package was returned to sender. How? firstly .. i wasnt even contacted to confirm delivery, when i called at 8:26 this morning once again i was assisted by the most famous arrogant and clearly unknowledgeable staff - who mind you sounds as if they are working in a factory - it is so noisy and rowdy - i think most of the time the agents cant even hear themselves speaking. I was told by the agent sorry she cant do anything ?! new customer - i then asked to speak to the team leader who was Curtis Green who advised me he would find out what how to rectify the matter and he would call me - at 12 i called him and his excuse was "uhmm sorry i was busy with other queries" er NO I'm not interested in anything eslse that you are busy with. I am a brand spanking new customer to your business and this is the treatment i'm getting. Curtis told me that he would call me back in 30 mins, that was nearly 2 hours ago. I am so disgusted in the lack of service - it's appalling that in this day and age new business is important -