No interest in customer service

I recently published a report about my address on my statement beeing different from the one on my invoice and received the usual generic response. The response was followed by a missed call with no means of returning a call to the person who called and also as usual, the ticket was closed the same day. (On a previous comment I brought that up too). I commented about exactly that previously, yet no change. Vodacom is obviously not interested in resolving their problems.