1 reviews | Active since Feb 2018
No interest even via Hello Peter
Vodacoms response to my complaint is unacceptable. The matter has not been resolved. All they do is pass the buck from one department to another. It does not help if I am still listed on ITC. An issue that is going on for more than 2 and a half years. Can someone please call me so I actually know that my problem which created by Vodacom is addressed. Quick to list you very slow to correct their mistakes. I am disgusted at the service and lack of consideration.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Message from our Legal division:
We thank you for the email and the below matter is noted.
Account number in question: I***
The above account was confirmed as ********** upgrade and that upgrade was reversed and file closed.
We have since then advised all the relevant credit bureaus to update the client's profile accordingly as at the original term date.
We trust the above will find you well.
I have requested them to re-submit your file for n update at the credit bureau.
Kind regards
Moddy
Good day
Message from our Legal division:
We thank you for the email and the below matter is noted.
Account number in question: I***
The above account was confirmed as ********** upgrade and that upgrade was reversed and file closed.
We have since then advised all the relevant credit bureaus to update the client's profile accordingly as at the original term date.
We trust the above will find you well.
I have requested them to re-submit your file for n update at the credit bureau.
Kind regards
Moddy