No interest and no care for their clients

Had a contract that had ended and I kept the data plan going on the contract. I then realised I didn't need all the data anymore so I went into the local store and asked them to please change it to a smaller amount of data, for like R 39 a month, but to please keep it to a month to month basis as I would like to upgrade the number again in the near future to include a device.

6 months later I went back to take out a contract that I liked, on the same number, and they informed me that the package that I downgraded to was taken on a 24 month contract and that there is nothing I can do, the contract has to end first. So I fought them on this, saying that this is not what I asked for and they refused to help me, saying I should phone customer care. I phoned customer care and they said that it won't be a problem, I must get the store to change it as they handled it. I went back to the store and they refused to even pick up the phone to try and resolve the issue.

The contract that I wanted, would have earned them R 260 a month as opposed to R 35 a month. What ****es me off is not the R 35 a month, but the fact that my number is now locked down to this ridiculous R 35 a month until end of 2018 and I refuse to add ANOTHER number to my collection of existing numbers. Then they still have the audacity to phone me to offer me new phones on new contracts. And every time I explain it to the person, they literally don't give a damn and tell me that they can give me the contract I want on a new number.

I DID NOT authorise the idiot in the shop to sign me up for a 24 month contract. I expressly said to them I want to upgrade to a new device in the very near future and do NOT YET want any contract on that number. The shop guys are absolutely useless and no-one at Vodacom cares to just try and resolve this. As it stands, I have been a full on supporter since my first phone, and at times a PROMOTER of Vodacom in all my circles and right now, unless they resolve this somehow, I cannot wait till all my other contracts are up, so that i can go to another service provider. It really sucks and it is so sad that a company that you have supported so loyally, doesn't give a **** and throws you under the bus.

Well done Vodacom, you are pushing us all away and soon you will be the ones under the bus, by your own hand.