NO INTEGRITY OF VODACOM STAFF

I did an upgrade check today as my 2 year contract ended 30 September 2024. The system told me that I can only upgrade now May 2026!!! On 30 September, a Vodacom agent called me with the story that my existing contract type is being cancelled and I needed to be migrated to a newer contract. Believing the agent, I agreed to have the migration done. Clearly, a migration was not done, but an upgrade WITHOUT a new handset! When I called the upgrade dept today, I was informed of this fact and that I needed to contact the rewards programme to have this reversed. Goooood luck in trying to get to speak to a Vodacom agent !!! Really Vodacom, is this the kind of staff that you employ??? Beyond PATHETIC to say the least !!!!