NO INTEGRITY NO VALUES

so after I posted a complain on hellopeter about the Vodacom insurance someone finally gave me a call. i was advised to send through a copy of my Id and i did that and was told my claims was approved i can to a store and collect a new Tablet . i have been to the store more than twice now when i get to the store the insurance division never answer the phone. Yesterday I went to a store AGAIN and the consultant tried for more than 1hour to call the insurance division and the was no respond the guy tried more than 20 times to call them the hung up the phone or no answer. I even felt so bad for Siphiwe Mahlangu because it seems like he is the only competent consultant Vodacom has hired. <br> <br> i have wasted my petrol and time going to Vodacom calling them. The IVR says minimum access is R150 while the claims form says it R300. They advertise that all the claims take 48hr but I have waited more than 200hr I AM SO DISGUSTED BY VODACOM INSURANCE DIVISION, I HAVE NEVER EXPERIENCE SUCH INCOMPETENCY IN MY LIFE THEY DON'T EVEN KNOW HOW MUCH IS THE ACCESS AMOUNT IS IVR SAYS FROM 150 THE STORE SAY 300 AND THE CONSULTANT AT THE INSURANCE SAYS 500. <br> <br> I REGRET THE DAY I TOOK THIS INSURANCE<br>