EB
Erica B
1 reviews | Active since May 2016
18 May 2016, 11:40
No Integrity
<p>January 2016 I have picked up a Virus om my phone -Music started playing without me pressing any buttons to Play resulted in My Bill being very High -I phoned Vodacom to make payment arrangement The Number was provided for that reason..Vodacom `s people even asked me "How much will you be paying"-I made payments on the 2nd February & 3rd March R2000 total ( The *** number was suspended). But Suddenly I recieved x20 Calls a day even at night on *** number even at night Demands of not paying (Although I know I did speak to a Consultant I noted they didnt record this.. of course they will deny this After this I decided to do a contract buy out with Another Provider (The *** I knew would expire soon 3 April 2016 & it was my intent to carry on with the ***) The *** was also suspended - so communication become difficult ( Meanwhile I did a EFT payment to Vodacom on 30th April R4300 for an invoice received 20Th April Wednesday-R4280 for ( Both lines which was on one acountnumber . The Consultant Quickly recorded this important info of me going to another provider when I spoke to her about needing a "Premature Cancelation Quote" from Vodacom for another Service Provider. Vodacom didnt like this at all ..</p> <p>I Recieved mixed Information with different consultants when I needed the right Information and Figures what I owed -Someone rudely put the phone down.. Others Used threats - "You will be handed over " if you dont pay...</p> <p> </p> <p>Suddenly Vodacom canceled my *** contract They Knew I mustn`t cancel the Contract to do the Buy out -That was excactly what they did the moment they found out I am going to another Provider ... -Claims of me not paying at all (while I Know Did make arrangements -They simply didnt record it..... Vodacom wanted to deduct R458 off 5 Th May my acount without my Knowledge or explaining for what...which I arrange to be refunded- Because It was unacceptable. behaviour</p> <p>Vodacom tried to mislead me into a new contract by suggesting -I must go to Vodacom shop to "reactivate" Which then I need to pay R105 x2 (for 2 phone`s sim card ) & R285 x2 for 2 phones deducted via debit order for subscribtion) And I must Remember to bring 3 Month Bank statement & ID as well (lik a new contract) in other words decieve me to sign new contract</p> <p>A consultant advise me to get Settlement letter But another consultant claimed I had R1200 outstanding first which I must pay first before I Get the letter otherwise they will hand me over Threats again -Therefore I requested Proof while from others I get different Messages "that I dont owe anything more" . Then They said it would take 24-48 Hours Eventually after delays - 5 Days they decide to send it ... Suddenly WITHIN 30 MINUTES after I had phoned the prelegal department. Vodacom Service is disgusting the way they treat People Harrasments Threats deliberate mislead clients</p>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 May 2016, 11:57Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2016, 11:57
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Best regards,
EB
Erica B's updateReviewer Update
19 May 2016, 10:01I Believe Everyone should have the right to make informative decision ( Not to be Misled deliberately even under cover coerced into a new contract
When a service Provider allow people to use Harassments (making 20 calls even in the evenings ) and Use deliberate Threats "We will have to hand you over if you don't pay the required amount " (After You know you Did made alternative payment Arrangements .. -This was simply not Recorded/Not acknowledged But takes quickly Note of you going to Another Provider In other words they are using Information for their benefit against you But yet will withheld necessary rightfully information a customer needs - to make informed decisions ( I phoned eventually from work since all communication was already cut off from both lines Vodacom knew I had to keep contract Not canceled to do buy out with another Provider They did exactly that ...canceled my contract without notification so I couldn't do the buy out with another provider Thus undermined me ) 1 0 different consultant's at different time -I received different information about figures etc. I decided cut my ties with Vodacom then totally (It Was my intend first to kept the one number with Vodacom because the one contract was not finished yet . So I Just paid the Remainder Amount of the contract left and requested a settlement letter - I eventually got This was not ethical behavior Due to the Fact That Vodacom people tried to mislead me under a new contract under a smokescreen -I wont trust them anymore and I am moving On .
Because This is the TRUTH
EB
Erica B's update19 May 2016, 10:01
Reviewer Update
I Believe Everyone should have the right to make informative decision ( Not to be Misled deliberately even under cover coerced into a new contract
When a service Provider allow people to use Harassments (making 20 calls even in the evenings ) and Use deliberate Threats "We will have to hand you over if you don't pay the required amount " (After You know you Did made alternative payment Arrangements .. -This was simply not Recorded/Not acknowledged But takes quickly Note of you going to Another Provider In other words they are using Information for their benefit against you But yet will withheld necessary rightfully information a customer needs - to make informed decisions ( I phoned eventually from work since all communication was already cut off from both lines Vodacom knew I had to keep contract Not canceled to do buy out with another Provider They did exactly that ...canceled my contract without notification so I couldn't do the buy out with another provider Thus undermined me ) 1 0 different consultant's at different time -I received different information about figures etc. I decided cut my ties with Vodacom then totally (It Was my intend first to kept the one number with Vodacom because the one contract was not finished yet . So I Just paid the Remainder Amount of the contract left and requested a settlement letter - I eventually got This was not ethical behavior Due to the Fact That Vodacom people tried to mislead me under a new contract under a smokescreen -I wont trust them anymore and I am moving On .
Because This is the TRUTH