SS
Simon S
1 reviews | Active since Feb 2013
20 Oct 2021, 12:23
No Installation, No updates
SO*** Could someone please contact me in connection with my fibre installation SO***. So far all that has happened is that the installation technicians have left the equipment on the floor and pulled the fibre into my house and not connected anything. I have phoned on numerous occasions and keep being told that the SO will be escalated. Please help. As I am a pensioner I do not want to be billed for this at the end of the month when I haven't had any service. Would it be safer for me to cancel the SO and hand back the equipment on the floor and only re-apply once the problem has been sorted?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Oct 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Nov 2021, 10:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2021, 10:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
SS
Simon S's updateReviewer Update
03 Nov 2021, 06:39Thank you. The two technicians (Gabriel and Jabu) went out of there way to accomodate and correct someone else's mistakes. Although in took 20 days I am extremely happy with my fibre. Vodacom, after reading through the reviews I can tell you most of the bad reviews are because of no feedback from your side. If you kept the customer in the loop you would find that we are generally a kind and forgiving bunch. No computer generated messages but the odd human explaining why things are wrong/can't be fixed will be phoning again in two days etc. Anyhow thank you and a shout out to Gabriel an Jabu
SS
Simon S's update03 Nov 2021, 06:39
Reviewer Update
Thank you. The two technicians (Gabriel and Jabu) went out of there way to accomodate and correct someone else's mistakes. Although in took 20 days I am extremely happy with my fibre. Vodacom, after reading through the reviews I can tell you most of the bad reviews are because of no feedback from your side. If you kept the customer in the loop you would find that we are generally a kind and forgiving bunch. No computer generated messages but the odd human explaining why things are wrong/can't be fixed will be phoning again in two days etc. Anyhow thank you and a shout out to Gabriel an Jabu